Life of a jobA simple job follows the stages: Log => Accept => Assign => Resolve => Close(with some time entries attached along the way) A more complex job may also have some stages repeated or have another stages such as: Reject, Unassign, On Hold, Un-resolve, Re-openAt each stage the details can be emailed to any person involved (ie. The originator, the person resolving it, closing it, interested third parties etc). |
