Error Opening ATO Electronic Commerce Interface
After installing the Australian Taxation Office's ECI (Electronic Commerce Interface) and Auskey applications, ECI reports:
S000 An unexpected error occurred. Scroll down for further details. If you cannot resolve the problem, please contact the ATO.
Error checking certificate expiry warnings Stack Trace atoesd.security.CertificateException: Can not load information from certificate store: atoesd.security.CertException: Exception loading certificate list: au.gov.bafcsi.clapi.asn1.ASN1RuntimeException: ASN1ConstructedOrdered.getComponent(int)
If you click Select Certificate, an error is presented:
The certificate you are attempting to utilize is invalid. If the problem persists, contact the ATO ESD Technical Support Centre. (Cannot load information from the certificate store: atoesd.security.CertException: Exception loading certificate list: au.gov.bafcsi.clapi.asn1.ASN1RuntimeException: ASN1ConstructedOrdered. getComponent(int))
- Close ECI.
- Install CSI (Common-Use Signing Interface) from https://web.archive.org/web/20131010052546/http://pki.ato.gov.au/atocsiInstall/CSIinstall.exe.
(As of 2015, CSIinstall.exe seems to have been deprecated from the ATO's website. The URL above is to an archived version at archive.org. The original URL was http://pki.ato.gov.au/atocsiInstall/CSIinstall.exe.)
- Click Start → Programs → Common-Use Signing Interface → CSI Management Utility.
- Click Advanced.
- Under Certificate Stores → Microsoft CAPI Configuration, check Disabled.
- Click OK, then Exit.
- e-Tax Helpdesk — 1300 130 017