iPhone/iPad Unable To Install MTP USB Device, Cannot Browse Camera Roll
This article is intended for a technical audience.
When attaching an iPhone/iPad, Windows may prompt that it is unable to install the device. In Device Manager, several devices appear under Portable Devices such as MTP USB Device, WPD FileSystem Volume Driver, but the drivers cannot start.
Furthermore, it is not possible to browse the device's Camera Roll via Windows Explorer.
One remedy for this issue is:
The iPhone/iPad should then appear correctly and Windows will allow browsing of the Camera Roll.
If iTunes recognises the iPhone/iPad correctly, but the Camera Roll is not visible in Explorer:
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