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Surface Pro Fails To Boot, Stops on ‘Surface’ Logo

A Surface Pro may freeze at the ‘Surface’ logo (black screen with white logo) when booting.

One remedy for this is as follows:

  1. Hold down the Volume Up and Power buttons simultaneously for 15 seconds.

  2. The Surface will shut down, and restart into BIOS setup.

  3. Tap Exit and answer yes when prompted to save changes.

The device may then boot normally.

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