Cadzow Knowledgebase

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Outlook — Viewing Email Headers

Email messages contain a lot of metadata which can be useful to troubleshoot delivery problems.

To gather this information:

Outlook for Windows

  1. Open the message in question.

  2. Click FileProperties:

  3. Click into the section next to Internet Headers.

  4. Press Ctrl-A to highlight everything.

  5. Press Ctrl-C to copy the information.

    The headers can now be pasted into a text file, email message etc to be analysed.

Outlook Web Access / Outlook Online

  1. In the top right hand corner of the message, click the three dots:

  2. Select ViewView Message Details.

  3. Copy the information and choose Close.

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